瑞声达使命，信念，价值观和工作重点    

GN ReSound Mission Statement（瑞声达使命）    

We innovate & market products & services globally that enable hearing healthcare professionals to improve the lives of people with a hearing impairment.作为公认的听力保健行业的专业领导者，瑞声达听力集团致力于在全球范围内开发和推广高科技听力保健产品及优质服务，同广大听力学家、听力康复工作者和零售验配师一道，为提高弱听人士的生活品质而共同努力。      

Our success depends upon-----Our Beliefs（我们的信念）

Being a leader in developing new technology, products and servicesBuilding trust and partnership with our customers
Creating an attractive and value driven working environment
Delivering returns for our shareholders in line with the industry’s best

Core Values & Definitions （核心价值）

   Accountability（责任,任务和义务）
       We say what we do and do what we say
       We ensure common understanding and take ownership of
       our goals
       We empower our organization
    Innovation（创新）
       We accept taking informed risks in meeting our goals
       We encourage new ideas in how to improve, across our
       business
       We reward innovation that leads to progress
       We proactively raise ideas and concerns 
   Result Oriented（绩效, 结果导向）
       We define clear, measurable goals, communicate them
       and follow  up
       We reward and recognize results
       We constantly challenge ourselves to be “best in class”
   Openness（坦诚, 开放式管理）
       We share information
       It is safe to communicate honestly and directly
       We respect and accept different cultural backgrounds and contributions
   Commitment（自觉设定目标, 自觉投入和自觉承诺完成所设定的目标）
       We set goals in the following priority: 1.Company, 2.Team, 3.Individual
       We show a high level of dedication to our internal and external customers
       We approach our jobs with a spirit of enthusiasm and fun

   GN ReSound FOCUS AREAS（工作重点）
       Excellence in hearing healthcare
       Understanding our customers
       Efficient operations
       One unified company

服务中心的文化、信念

服务宗旨：用户永远是对的, 他们的意见代表我们的不足, 不断改进和提高是我们的选择.服务承诺：只要您拨打一个全国免费电话/传真/邮件(800-8582440)，剩下的事由瑞声达来安排。
全国免费电话: 800-8582440, 传真: 0592-5700977, 邮件: service@gnresound.com.cn
服务管理：对外部用户一站到位的服务, 对内部一票到底的流程.
服务概念：客户服务是一个系统, 不是一个部门, 几个部门, 而是一个公司, 一个集团的全员高效服务.
服务准则与信念：

• Better services lead to better sales.
  服务促进销售
• All our performances are measurable, result-oriented and value-added.
  所有业绩是可测量的，重结果、能增值的.
• We select and insist open management style.
  我们选择并坚持开放式管理
• We try hard to understand our business and its context.
  努力了解业务及其上下关系
• We are testable and honest.
  做可考验的、诚实的人.
• We encourage innovation, teamwork, synergy and synchronization.
  鼓励创新、团队、协合力、同步.
• Right belief, attitude, manner, personnel, behavior and habits.
  良好的信念、态度、举止、人际、行为和习惯.